All I receive are canned "auto-bot" replies saying "we are working on it". Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. I bought the jacket and paid 160 in duties because I thought it was what it was listed. Other than that, most customers commended the company for ensuring everyone enjoys a thrilling shopping experience while looking for their favorite products on their site. The Balenciaga Two-Tone Twisted Hoop Earrings have secure clutch back closures. The RealReal ships orders to the United States through UPS and globally via UPS Worldwide Expedited. The RealRealinitiallysought to dismiss Chanels case and the court rejected its efforts, holding that, The RealReals advertisements regarding the authenticity of the products it sells, considered in context, are literally false, the Chanel spokesperson said. The U.S.District Courtfor the SouthernDistrict of New York in March issued an opinion and order granting in part, and denying in part, The RealReals motion to dismiss. Why did it seem to make a difference whether it was delivered by Canada Post or FedEx? ), messages, chat the list goes on. This bag should have been listed a only GOOD to FAIR. You can change your choices at any time by visiting your privacy controls. It must bear the corresponding burden of the potential liability stemming from its sale, offering for sale, distribution, and advertising of the goods in the market its created.. Complaints on file state issues with lost or misplaced merchandise. Great collection of designers and pieces for both women and men, The return process is slow due to the COVID-19 pandemic. One wonders if their employees who answer your pleas are indeed human! These daring square sunglasses by Gucci are The Real Deal (last pun). Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. Or it simply didnt get inspected, which sometimes happens but you should never count on that happy blessing. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. And thats in addition to however many hard-earned clams youve already forked over to the retailer. However, you are responsible for any costs associated with the return. The generic reply was that photos are taken to represent the bag, any minor flaws may not show in the photos. The exterior of the bag is fine. This has not happened. This never happens. Ultimately accepted responsibly and offered to reimburse me for the items. Selling a second hand luxury product was before seen as a last resort, its now seen as a piece in itself of one's consumption strategy.. A thrift store, nothing more. In the 12 months ending June 2019, The RealReal reported almost $93 million in operating losses. I did so. The bag was rejected and supposed to be mailed back to me. Download our app to shop and sell. Shipping was not the fastest, but updates were kept at hand to inform where your item was, and also received the box heavily damaged, it looked like it had been placed at the bottom of a couple heavy things and then contents were almost exposed because the box was so damaged, but the item itself was not so thats a plus. Regarding shipping; its both 1) faster and 2) slower, depending on where the item is located. Canada Goose. The bag features a turn-lock closure at the front, and it comes embellished with chain-link accents that give it a modern feel. I love The Real Real and will continue to shop with them. 01/01/24. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. They include The RealReal Secaucus, The RealReal Atlanta, The RealReal San Francisco, The RealReal Austin, and The RealReal New York. The company may give the international shipper your name, contact details, and information about the product you ordered. Im still waiting on a response for a question about a product that I have received and returned. SAN FRANCISCO, Jan. 25, 2023 (GLOBE NEWSWIRE) -- The RealReal, Inc. (NASDAQ: REAL) the world's largest online marketplace for authenticated, resale luxury goods today announced that John E. Koryl will join the company as its Chief Executive Officer and as a member of its Board of Directors, effective February 6, 2023. 3) They lost 2 items of mine. So no - I don't accept their "response". If you have questions that werent covered in The RealReal review, you can reach out to the team by: You can also contact the RealReal if youre interested in the company culture and seeking The RealReal jobs and The RealReal careers. The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. The site will then send you an email with the code you will use during checkout. The Gucci Black Square Sunglasses have a devil may care vibe that were really into. Items received after this time window or with a missing security tag cannot be returned. Prior to signing up to allow The RealReal to sell my items on my behalf, I was told by the recruiter that I would be able to see the listing and selling price before items went live. These qualities stem from the lacquer, as it provides a protective layer and prevents dirt and moisture from making their way through the fibers in the patent leather. A $900 discount for a bag in near perfect condition is a serious deal for an investment piece. This is the worst customer experience I have ever encountered. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. I was told by the The RealReal representative that I would be able to have my item returned to me if I was unsatisfied with the evaluation. Available in size 8.5, these Chelsea boots come embellished with rock stud accents. Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. For a better experience, please enable JavaScript in your browser before proceeding. Item description online was the bare minimum. What time does The RealReal post new items? In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. The link bracelet has a butterfly clasp so you can slip it on and off easily. I expectvthem to beore thorough on a no return item. I thought I was paying for my product in CAD but the turns out its USD so I end up paying 80 more dollars than I thought. I received the package on his birthday so I wrapped it up and gave it to him without looking at it first. Can you get your item back from The RealReal? You are not exempt from duties and taxes unless you have spent 24/48hrs or 7 days in another country, 1) There is no rhyme or reason to how they price your luxury goods. This turned out to be entirely false and misleading information provided by The RealReal's representative.2) Jan. 3, 2023 I received an email confirming that the item had arrived at The RealReal and would begin its authentication and pricing process. Well guide you through the process. In 2017, the brand opened a retail store in New York City. While this company ships to Alaska and Hawaii, you have to pay an additional $5 fee, and the delivery time is 4 to 6 business days. If you want to get to the goods before everyone else, head over to The RealReal website either at 10 am or 7 pm EST. The shipper can then provide this information to postal authorities or destination customs to the extent required under the destination countrys laws and regulations. Basically, its what the Canadian government charges you to bring goods into the country. Go to the article page. Of these, 15 are in its retail stores. Headquartered in San Francisco, California, The RealReal is a marketplace for authenticated luxury consignments designed for women and men, including shoes, clothes, accessories, and fine jewelry. Find a Great First Job to Jumpstart Your Career, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips. You can also get 20% off with The RealReal promo code: REAL. but that's where the pleasantries end. To go through The RealReal return process: To receive a refund through credit card takes up to 5 business days, through cash up to 7 bays and the RealReal gift card and site credit are processed on the same day. Based on the circular economy, the brand also believes its work can positively impact a wider social change to move them toward a world whereby all consumption is conscious. The shirt comes with a spread collar, which features fused wide collar points angled outwards. In Ontario, for example, that adds up to an HST of 13%. If you immediately thought of the classic style of Holly Gollightly, same. Clothing is usually 18% duty. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. Disgusting. The pick-up representative from The RealReal walked me through the selling process and assured me numerous times that I would be given the opportunity to approve the proposed selling price after the item's evaluation. It makes the zipper hard to open. By elevating his team each day, he creates a contagious team culture full of vibrancy and collaboration enabling us all to drive results together. Most customers have positive experiences with The RealReal. From the total price of your item, youll have to pay 20% plus there is a 50% commission. Condition is. I have never had a bad situation with them. I would rather pay full price so I can purchase and return with ease. There are also loads of retail store locations where you can go and buy RealReal products. I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. In accordance with local guidelines, staffing at the warehouses has decreased. I have made multiple and repeated efforts to find out why the item is not listed. Also didnt know purses were not returnable. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. There are moderate scratches and indentations throughout the metal. The Burberry The City Watch has undergone an aging process. Looks like some type of liquid was spilled inside the bag. TRR Top 5: Prada Pieces With the Best Resale Value. Dumb me. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. There is no The RealReal free shipping, and standard shipping costs $12.95, which takes 5 to 7 business days. So you will end up selling your items for a low price. I am still trying to get a refund on an order from May 2021. The RealReal Savings Tips. To start upfront selling, you have to book an appointment and consult the experts about the process. The inside of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. On this episode, fashion designer Norma Kamali and TRR Founder Julie Wainwright sit down with TRR Editorial Director Rita Nakouzi to talk about finding your authentic voice, learning from failure, and living to 120. Stud accents Hoop Earrings have secure clutch back closures embellished with chain-link accents that it. Pleas are indeed human to start upfront selling, you have to book an appointment and consult the experts the. Needs additional processing time, one of the classic style of Holly Gollightly same! And buy RealReal products are taken to represent the bag, any minor flaws may not show in the.. Get 20 % plus there is a serious Deal for an investment piece 33.99 for that HST-plus-brokerage-fee combo chatted. 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