Check the Optimum Facebook page. For more on our process, head to How We Rank. Switching to @fuboTV this weekend. Try visiting the following official links: Hello Marc! Source. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. This raises the question, donthey have any customers under 70. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Criterion Digital 2023. Optimum equipment. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. An outage is declared when the number of reports exceeds the baseline, represented by the red line. We are always here to help! There are usually signs that help you figure out what's going on. Is the telephone cord properly connected to the jack? I would like to look into this further for you. You can also sign up for paperless billing online. At the moment, we haven't detected any problems at . If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. For business customers, keep your modem plugged into the outlet where the technician installed it. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Problems in the last 24 hours in Menlo Park, California. All good -- a heads up before service drops would be nice, though, when it is scheduled. We can't get your messages right now. Please help! Confirm your phone is not in Airplane mode. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Frustrations? It is common for some problems to be reported throughout the day. 2010-2023 CableTV. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. All rights reserved. Select which outage you would like to report (power, internet, cable, and more). Report a Problem. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. @optimum is the King of unsolicited junk mail for a service that I never ordered. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Why not let DoNotPay handle your claim on your behalf? ^Whitney, Hello! Try visiting the following official links: Hello Marc! Curious what other providers are in your area? More specifically, they are unable to login using their credentials. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Mention the code CHAT21 to your rep when ordering internet and phone service. When severe weather is on the way, whats the best way to stay in the know? According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. It is not you, it is me. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. The local store will gladly add to your account but isnt allowed to cancel anything in person. We can't get your messages right now. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Invalid Optimum ID, please complete all fields. At the moment, we haven't detected any problems at Optimum. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. 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Please don't call "support numbers" posted below most probably it's a scam. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. All rights reserved. All good -- a heads up before service drops would be nice, though, when it is scheduled. You did everything to make her day miserable. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Wait for it to restart and reboot (this can take several minutes). @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? 5 days without internet and the issue is still NOT resolved. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. If a problem is occurring across its network, Optimum might post information here to keep users informed. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Tips? This will resolve most issues if you're simply in an area with poor coverage. . Those are pretty lousy hours if you work outside of the home and cant call during that period. Source. How do I troubleshoot my Internet connection? Our lines, which hang on power poles, require power supplies to be active. Please try again later. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. If it's just one phone, then you'll need to narrow things down further. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. But of course that customer service option is available 24 hours a day. If you have any tips or frustrations you wish to share, please leave a message in the comments section! If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Please feel free to DM the full name and address associated with the account in order to look into this further for you. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Set up email accounts on your mobile devices using these easy-to-follow instructions. Try visiting the following official links: Hello Marc! Is your internet out? for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Once you complete the sign-up process, you will receive email notifications regarding your bill. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. All services not available in all areas. Search Twitter for #optimumdown. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. EVs have been around a long time but are quickly gaining speed in the automotive industry. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. 5 days without internet and the issue is still NOT resolved. Problems in the last 24 hours in East Bank, West Virginia. I've tried to make her switch for years but you finally convinced her. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Realtime status of outages and problems with service providers. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If you are having issues, please submit a report below. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. ^Whitney. Social platforms like Twitter are full of users expressing their annoyance with the situation. The most recent Optimum outage reports came from the following cities: An outage is declared when the number of reports exceeds the baseline, represented by the red line. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Once you sign in, go to Support and click Service status/Check your service status here. ^Whitney, Hello Raemond! Shoutout to trash @optimum @OptimumHelp for their terrible customer service. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. There are usually signs that help you figure out what's going on. Optimum.net is compatible with a wide range of browsers. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. CDC: https://emergency.cdc.gov/. Problems in the last 24 hours in Murphysboro, Illinois. @optimum let's break up. If so, please DM the full name and address associated with the account. Furthermore, the issue is also reflected on the Down Detector platform: Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Useful comments include a description of the problem, city and postal code. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. We are currently working to resolve this as quickly as possible. AT 9 months ago. Tips? Find out what is going on. 3. The most recent Optimum outage reports came from the following cities: The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. If the problem is in viewing your TV shows, try rebooting your cable box. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Could anything be blocking internet signals? While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Weve been dealing with rude people left and right and cannot get this resolved. Suddenlink is currently working to resolve this as quickly as possible, but there is ETA! Associated with the situation help resolve internet, television, or phone issues on your behalf Optimum @ for! If a problem is occurring across its network, Optimum will give you $ 500 when you the... 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