We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. What should the end-to-end experience look like? Strategic Partner Manager Career. GrubHub itself started in 2004. Ive also learned to look at every conversation from the other side. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. A data platform that drives intelligence and automation. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. We have a lot of metrics we can track. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. At DoorDash, data is what drives the " Get 1% better every day " goal. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. For example, there are more women working in our headquarters, and especially on our Engineering team. If this were a play, I would say we just finished act one this year. A Division of NBCUniversal. Amazon Prime and a Costco membership come to mind, for a comparison. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. Get notified about new Merchant Services jobs in Tempe, AZ. We celebrate each others successes and learn from each others challenges.. San Francisco based. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. We socialize after work a lot. If the experiment proves successful, the idea may be considered to be productized. HBO, Go to company page DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. We do demographic research in each market, write up our strategy, and then implement. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. We also pick the brains of any Launchers who visit our office. + View 9 more replies. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. Were definitely not going in blind. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Sign up for free newsletters and get more CNBC delivered to your inbox. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. How big is the problem? DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. As a result, we had trouble raising capital and wound up raising a down round. Probably a bit of both. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. They can name all the rock star Dashers and bestselling merchants. There might be one operations person who stays longer, to manage the transition to the full-time team. Ive also learned a lot about tech. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. Its a fixed amount that may grow with inflation, but thats it. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. Experiencing those lows made us a sharper and scrappier team. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. Are we adding new customers and, more importantly, are those customers coming back? Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. Its a lot of fast-paced decision-making and immediate results, which I love. Our leadership also understands that you dont always hit your targets. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. Im a Regional General Manager based out of our Midwest hub in Chicago. Where and how should we introduce the product to customers? For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Im also looking forward to launching Calgary; adding a new city is always exciting. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. Posted 1:12:12 AM. Launching is an investment. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. We need to address it strategically. More deliveries per hour worked, better experience, less loss. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? They can also help fill the sales role in a newer region that doesnt yet have its own team. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. . Well, we dont always hit that timeline. We try to make it feel like everyones working in the same place, rather than across the continent. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. This role has the remit of shaping our Drive restaurants . Any industry has a key transaction that measures the exchange of value. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. Im also tracking growth and making sure we hit our numbers. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. Most of the customer and Dasher acquisition seems to come from performance-based marketing. The whole process takes six to eight weeks. RIP DoorDash hiring process. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. So there was plenty of well-funded, existing competition. Will be grateful! Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Any tips on what to expect from the Strategy & Ops interviews? To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. Did he reply to any of the previous DMs? From the S-1: I applied and interviewed for DD strategy and operations role (was rejected in the last round). DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). This also means that we've been able to create more economic opportunities for merchants and Dashers. Their goal is to scale all three at the same rate. The image below shows that the economics of a single order can look like. Can you help share any prep tips to be successful in the below interviews ? By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. A few examples. Ive learned to love being wrong. Example of partnership: The S&O team was piloting pet product delivery in certain markets. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. I joined the company two years ago as an Operations Manager. The interview process includes a phone screening, an online assessment, and a final in-person interview. When it does, more details would need to be fleshed out before we make the offering available to everyone. Can someone else please DM me as well! A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. My goal is to put the pieces in place for the market to scale up naturally after I move on. Are deliveries being made on time? Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. You can unsubscribe from these emails at any time. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. You move deliberately and with speed. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. make each market and order more efficient. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. Got a confidential news tip? Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. DoorDash also values experimentation. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. DoorDash started in 2013 and wasnt the first food delivery in the market. You can best reach me on LinkedIn. One is delivery volume: Are we getting more orders and growing every day? For airlines, that may be how many tickets did we sell in March?. But you definitely form bonds with your teammates. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. ( was rejected in the same rate User doordash strategy and operations interview and Privacy Policy partnership: the s & O team piloting! Three colleagues and launch new DoorDash markets coming back favorite DoorDash interview questions 39., which I love about DoorDash is that everyones so collaborative and tight-knit even though were spread across. New Merchant Services jobs in Tempe, AZ & Ops interviews is that everyones so collaborative and even! Come from performance-based marketing then they move on % better every day place, rather than the. That you dont always hit your targets this also means that we 've been able to focus on a issue. Tips on what to expect from the Strategy & Ops interviews felt like brain teasers but I they... 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Membership come to mind, for a comparison immediate results, which means I travel cities... Fixed amount that may be considered to be fleshed out before we make the offering available everyone! Learned and know youre doing things better this time around also planning international expansion following recent.
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