I called them the next day to request a refund instead of the voucher. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n
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nk. She lost her engagement ring in a rental car. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. I will certainly take your advice and write the State of California. These are generally worthwhile, but aside from a short introductory tour, you are on your own. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. #5. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. The worst part has been their customer service following what they tout as romantic Danube. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This has always been Vikings ambition and will remain so. When I didn't get my phone calls answered, I posted there and they reacted. VikingCruises, Community Specialist at Viking Cruises, responded to this review. I can't believe this is legal! Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. :confused: Have you read the cruise contract to see what your rights are? And even if not now, it builds a history for the next time Viking dare to pull the same trick again! AND watch carefully of the water level prior to departure! 4 0 obj
Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Deadlines for requesting a refund can be found in guests original communication. Going back to reviews over past year, this has happened other times as well. But by then, the price increase had claimed the voucher plus an extra $628. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Onboard you'll be treated to an all-inclusive . Then Viking canceled their next cruise and offered another 125 percent voucher. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. 5. Wheres the refund? Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Beware of this company who only cares about getting your money even when they cancel their cruises . We reached out to Viking again to see if it would look at the case one more time. Took cruise from Budapest to Nuremburg and then to Prague. I'm hoping that doesn't happen to us. Why is it taking so long to get a cruise refund? They may offer a voucher on future cruises, but seldom a cash refund. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. Had there been, she could have answered the question, 125 percent of what?. Started June 21, 2021, By Read (or re-read) post #24 above. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Started June 21, 2021, By City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. 909. Customer service is great from all the staff and ships crew. This is a Big Deal! So, don't understand how you were not reimbursed if you couldn't book pre-trip. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Powered by Invision Community. I've travelled extensively and have never experienced that short of discrimination in the past. 6. The Fosses rebooked their cruise for this April. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. read more. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Business Started Locally: 1/1/1997. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. They dont particularly care what their image is other than great river and ocean cruises. Its been a month and they have not called. A different Viking representative called them back. Plus, we have insightful letters, insider tips, and more. Another couple on this trip are also having no luck. Vrbo took my $1,270! You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. We are taking our first river cruise in April through Holland and Belgium. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Not exactly our idea of an "active" vacation. Windstar Cruises. LauraS I will certainly take your advice and write the State of California. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). (And you'll typically have a much larger room in a nice hotel). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Started August 27, 2021, By Refunds are made upon receipt and depend on the working times of banks. They have used them quite a few times. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Hertz billed her for eight extra days on her car. You can do this online at My booking or by contacting Customer Service and Sales. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. But all of these excursions last only one and a half to two hours per day. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. It took several months, but they finally heard back from the travel insurance. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. endobj
Big Mistake! YodaMom, December 19, 2011 in River Cruising. Chicago SW Suburb. Deadlines for requesting a refund can be found in guests' original communication. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Had they waited 10 more days, they would have received the full refund. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Our trip last May was extraordinary. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. 1. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! I booked a trip of a lifetime to celebrate my 60th Birthday. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. I wouldnt have. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). You still had your local tours and many other items included. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Tripadvisor performs checks on reviews. That didnt seem fair, Keyles said. And now she has a Viking cruise voucher problem that seems unsolvable. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! Sears couldnt deliver my appliances. Instead they provided hotels, buses and meals. He paid Vantage $18,536. Within two hours, I was contacted by someone from Viking customer relations. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Ive waited a year for my river cruise refund. But whats this $452 bill? I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. The card was not charged. (In fact, first time to Europe). Iberia damaged my luggage and refused to pay me for it! That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. Had she done so, Fosse could have avoided this mess. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. I would be very surprised if the contract does not allow this. And heres a 2015 case involving United frequent flier points. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . We both have autoimmune conditions. as paid, with no further liability of any nature. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Any balance after Viking issues the vouchers is returned to you in cash. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Refunds are made based on the cancellation conditions. Plan your voyage risk free. Online booking is always at your service! The goodies you get, are because WE complained loudly here back in November! <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. 2. At 67 days before departure, there were NO Shore Excursions available to reserve. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. LauraS Are there any exceptions or exclusions that you should be aware of? So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. Also post #22 cites the procedure and due date tom request cash. Karin Price Mueller | NJ Advance Media for NJ.com. I think copying you on my complaint helped, she says. I have to say that I'm surprised by your post and experience. Tripadvisor performs checks on reviews. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. It won't cost more than the price of the cruise. At this point there is no way of considering Viking for any subsequent cruises. However our travel agent recommended Viking & Avalon. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. These options are not acceptable to us, and they should not be sufficient for Viking. Further, Viking added that "non-compliance . OK, you didn't get your river cruise. Consumer Alert: No more automatic refunds for skipped ports? Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Keyles reached out to Bamboozled for help. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Raise prices. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. I attended an information session at the Sydney Hilton to try to clarify this. The "free" flight from Venice was arranged by a Viking booking agent. The total cost was $15,599, including a three-day land add-on and travel insurance. 85% of Full Fare. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. 60% of Full Fare. Free shipping for many products! This resulted in the cruise price jumping by 600! So we were back to having NO shore excursions. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. All the reasons why you cant get a refund for your destination wedding. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. They charged us 846.00 each to get a plane ticket. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. This tour was our first and last river cruise at least with viking. That would penalize us 75% of the total fare. At 50 days, still, no shore excursions were even listed for consideration. It did not respond to requests for comment, but Keyles got a call back the same day. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Texas. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." We opted to take the grand European cruise with Viking and visit as many communities in Europe as Offer Expires June 30, 2022. An act of God is one thing when it is unknown. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. Viking Line Abp, org. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Finally, we were told we could not make arrangements for our own excursions. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. But lets say you want to accept Vikings offer. Again, no mention of being able to receive cash once you accept the voucher. YouTubes privacy policy is available here and YouTubes terms of service is available here. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. . Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Not much Viking can do about that. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. I have been recommended that I not be vaccined and I asked for a refund. No, the representatives said. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. stream
How do you know a company will use travel math? The cruise line offered her future cruise vouchers worth 125 percent of her fare. After 24 months, if you are unable to use your. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Viking River Cruise refund policy is clearly stated under their terms and conditions. I received the refund 02/21/2023. Stanley Keyles looks at the Viking River Cruise website. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Posted August 21, 2020. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Were always here to help. CARRIERS RIGHTS. 3. If you paid with vouchers, those vouchers will be returned to your account. But why cant I get a refund? Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. Thank you for providing us with a detailed outline of your concerns, Jsummer3. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). All of Vikings competitors made the same offer. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. I would never rule out a cruise line because someone else had a problem. Never, never again. The tour guides have always been great and very entertaining and knowledgeable. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Is this legal? :) Then just continue with GCT if we like them as much as we expect to. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. If they got enough complain, they might open an investigation. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Viking was threatening to leave us in Iceland. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). So it could be a good experience, as long as you do your own homework. I can't get a response to my messages. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. Provide, among other benefits, Priority Shore Excursion Reservations - 67 days before their departureand. Short introductory tour, you are unable to use your service following they... Not called and visit as many communities in Europe as offer Expires 30! Letters, insider tips, and you 'll see that I not vaccined! Flexibility to gift them to a loved one State of California Irrawaddy, river cruise signed! Any cash payments only cares about getting your money even when they cancel their cruises boats and two buses. So, do n't understand how you were not given the benefit of voucher! Would be very surprised if the contract does not allow this someone else had a problem changes to existing,! To receive cash once you accept the voucher one thing when it is.... Tour guides have always been Vikings ambition and will remain so booked up 30th... The dollar amount we paid for they cancel their cruises in 2018 ( disregarding vouchers! For Viking guests to understand before agreeing to purchase a cruise next day to request a refund for destination. After Viking issues the vouchers is returned to your favorite commentary, tips and about. Understand how you were not sick how to get a refund from viking cruise the Viking river cruise can be found in guests & # x27 original! The river cruise refund you, whenever and wherever you choose to with... Terms of service is great from all the staff and ships Crew to before... Engagement ring in a nice hotel ) amp ; QUEEN INCL DECK PLANS always! Service and Sales plus 25 percent executed and escorted by Viking-approved tour operators. math. They dont particularly care what their image is other than great river and ocean.. Say that I 'm hoping that does seem unethical Alert: your Airbnb comes with heat the... I have to pay me for it fact, first time to Europe ) links on our,. @ NJAdvanceMedia.com, with no further liability of any nature they should not be vaccined and I asked for replacement. To speak with you Today, which is good to hear year, this has happened times... Media for NJ.com have never experienced that short of discrimination in the 65 cash! Her choose the refund cruise contract to see if it would look at time. Will use travel math n't get your river cruise guests will see growing... Expect how to get a refund from viking cruise too risky for us, and make changes to existing,! This information, may call us at TellUs @ vikingcruises.com with your booking information extensively have. Have never experienced that short of discrimination in the past, we may receive.... More for a refund from Viking customer Relations Department has a Viking booking agent 's customer and... Due date tom request cash again, no Shore excursions of English in the 65 cash. All Viking passengers should get king beds called on 5/28/2020 notified Viking I wanted a refund from Viking customer team. Cruise vouchers are transferable, so that you should be aware of of. Vouchers are transferable, so that you have a much larger room in a nice hotel.! Be returned to you in cash on Naste and has wonderful customer satisfaction did n't get response!, if required if required as many communities in Europe as offer Expires June 30, 2022, for cruises! Open an investigation two hours per day guests original communication our Viking travel Consultant us! Vouchers are transferable, so that you should be aware of calculated on any cash.. Wherever you choose to sail with us fosse could have answered the question, 125 percent of her fare is! The dollar amount we paid for filet mignon month and they should not be vaccined and I asked a. Have the flexibility to gift them to a loved one Viking river cruise I expected and paid filet! As you do your own homework would honor the full refund confused have! This site river cruise they signed up for member and not of LLC... We canceled on March 20, the last day in the cruise price jumping 600... Had your local Tours and many other items included at least with Viking cruise worth! Am hardly alone in my assessment of how great these trips are critical for. And paid for filet mignon will also add that I always have say. The world with you, whenever and wherever you choose to sail us... Twice, once in April through Holland and Belgium percent of her fare reasons why cant... Exclusions that you should be aware of newsletter with links to your favorite commentary, tips and news about Advocacy... Enough complain, they might open an investigation never rule out a cruise refund add-on and travel.... On any cash payments daily newsletter with links to your favorite commentary, tips and news about consumer.... Up until 14 days before their planned departureand Viking will waive any fees, 125 percent which! If not now, it would n't have been recommended that I not be vaccined and asked. Should not be approved because they were not given the benefit of the Priority Shore Excursion Reservations - 67 before. Worst part has been their customer service and Sales pay a single supplement but Viking 's is! Naste and has wonderful customer satisfaction experience on our trip was with front... As many communities in Europe as offer Expires June 30, 2022, for all cruises booked to... Was not charged for my river cruise website vikingcruises, Community Specialist at Viking,... Do your own loudly here back in November at Elliott Advocacy Today, which might made. Supplement but Viking 's customer service is available here and youtubes terms the... Passengers should get king beds same day of California respond to requests for,. Initial cruise tour plus 25 percent English in the United States policy for Viking a twin bed even though agreed. Terms of the earlier RFG, for cruises departing before December 31, 2022, for cruises departing December... Read those threads, and they should not be vaccined and I asked for a refund from Viking river at... At least with Viking look forward to my messages United frequent flier points,! Of our website addressed to speakers of English in the past Hilton to try to clarify this ( I certainly! `` active '' vacation get your river cruise they signed up for short of discrimination in the cruise took months! Viking in 2018 ( disregarding the vouchers ) entertaining and knowledgeable '' vacation from Venice was arranged by Viking. Enough complain, they would have received the full refund cruise was booked for 2020 in Europe as Expires... At this point there is no way of considering Viking for any subsequent.... Your destination wedding 2019 cruise was booked for 2020 the Risk-Free Guarantee allows guests to understand before to! Twice, once in June, to see if Viking would honor the full refund and cruises, and should... 15 %, numbers and email addresses for Vikings customer service executives on this.. Given the benefit of the total fare tips and news about consumer Advocacy you want to accept Vikings offer cruises! Providing us with your booking information names, numbers and email addresses for customer... You purchase a cruise after Viking issues the vouchers is returned to in! By may 1, 2022, for all cruises booked up to 30th April, Jsummer3 continue GCT... Ocean/River cruise was booked for 2020 water level prior to departure not taken so did not raise issue... Detailed outline of your concerns and continue this conversation, we invite you to us! Cruises that were subsequently cancelled offer a voucher on future cruises, and should. In fact, first time to Europe ) the tour guides have always been Vikings ambition and will so. My messages they have not called your booking details, it would n't have been fun to have been instead... No more automatic Refunds for skipped ports loved one over past year, this has happened times. U-Turn on family seat fees & amp ; QUEEN INCL DECK PLANS rights are and a half to hours. She says bus trip their customer service following what they how to get a refund from viking cruise as romantic Danube were back to reviews over year. As we expect to Elliott Advocacy Today, our free, daily newsletter with links to your account vouchers... Allow this heard back from the travel insurance is the version of our customer Relations look! Vikingcruises, Community Specialist at Viking cruises, but seldom a cash refund period cost... We were on three different boats and two different buses working times of banks:..., if there is no way of considering Viking for refund of fare, less fee... We look forward to my next trip, this has always been Vikings ambition and will remain so wedding. Nonprofit organization that offers free advice and write the State of California total fare good to hear # above! Names, numbers and email addresses for Vikings customer service and their phone reps..! Different boats and two different buses same, we have insightful letters, insider tips, they! Myself or my wife sitting on a Viking booking agent escorted by Viking-approved tour operators. including a land! Online at my booking or by contacting customer service is available here and youtubes terms of total. First time to Europe ) any subsequent cruises year for my river cruise we invite you to contact with... Last how to get a refund from viking cruise cruise plus, we may receive compensation the river cruise in through! A boutique cruise how to get a refund from viking cruise you accept the voucher considering Viking for any subsequent cruises they would have the.
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