Aircraft:Boeing 787-9 Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. ", The slow service sounds exactly like my experience with QSuites. But everything was just at such a slow pace. It sure seemed like there were no business travelers in the cabins. Definitely shows that some care was put into this product. 2 Selections vary depending on aircraft, flight length, time of day and availability. The real professionalism is making it appear you are not rushing! The one glaring problem is the pace of service. But Ben, maybe you were starving and eager to eat & drink something. Traveling for spring break? New planes, classes of service, and service flows take time to get used to. I would suggest that they take the first drink and/or meal orders on the ground. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. Cheese enchiladas with Spanish rice, green chili sauce and street corn. It sounds like Im about to give this flight a 10/10 rating, eh? But look at the Vegetarian options. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. I'm a fan of this seat type, so I really was a fan of this extra-stylish version. Otherwise, great looking cabin and food. :-). Flights Vacation Rentals . The only challenge is the pace of service, but I trust that over time that will work itself out. Learning a business class service in class will only get you part way. That includes four rows of seats in a 1-2-1 configuration. If youre hot, remove a layer. There were custom espresso drinks you could order, and the wine selection was great as well. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. WestJets business class has the potential to be industry leading, and to be the best business class product offered by any North American airline. As an ex FA, I'd say staff levels are not to blame. I'm sure they will work out the service speed issues over time as they work out the kinks. The dinner service started with truffle popcorn and drinks. Much nicer finishes than AA's same seats. WestJet absolutely made the right call with that -- I was so impressed by the way the cabin felt at once high-end but relaxed. On flights over 4+ hours, you will have the possibility to purchase additional items such as hot meals and fresh food options. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. Fares are staggeringly expensive, $3k+ fares for just premium economy this summer into DUB. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet has 16 business class seats plus 28 premium economy seats in that space. Or perhaps they can make it work with the leisure travellers. While I usually avoid eating beef, theAlberta beef short rib was described as one of the specials, and consisted of slow-cooked Alberta beef served with chaga mushroom demi-glace, Yukon gold potato latkes, and green beans. Enjoy spacious comfort in a pod on our 787 Dreamliner. If they are on, i shut them off. Maybe because it was new or maybe because it felt like personal service was alive again. Lots of service and no real opportunity to use the seat. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). this is great - looks nice, and this sounds like teething problems. Montreal is not a WestJet hub. @Paulo - I absolutely disagree. Food service was excellent but interestingly, equally slow. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. Most helpful comments ( as chosen by the OMAAT community ). Oh well, it is truly West Jet. Get competitive quotes from Lindale courier delivery services in minutes and compare rates, reviews, and company info profiles. Of course the big area for improvement was with speed. For dessert there was a spectacular sour cherry pie. Standard FA crew positions have one FA do nothing but be the J class cook. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. So kudos for that, but work out the issues, please! We'll redirect you to the home page of the country/region site you choose. Agree that quality is above LH but I immensely dislike slow meals. The finishes in the cabin were certainly a subtle nod to Canada, WestJet's home country, and almost reminded me of a high-end pickup truck -- the kind that's more at home at the Saks Fifth Avenue parking lot than the Home Depot. Obviously you are paid to be there, and paid to be nice to me. The one on the left is simply a small storage compartment with a mirror, while the one to the right has the entertainment controls, headphone jacks, and USB and 110v outlets. Food was wonderful and served to me around 90 mins after take-off. Lavs. I boarded through door two, where I was greeted by two flight attendants and pointed left into business class. It also offers several amenities for passengers including video, food and wifi services. This is great - you can earn DL miles with them right? 3 Overweight and oversized baggage fees may still apply. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. Whereas I hate, hate, hate that sort of interaction which I experience, for them, as subservient and demeaning. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. Good review and a very important part about service times. "Similarly, no trays were used, but rather everything was placed directly on your tray. My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). Just offer a warm welcome, explain the seat, smile briefly and then F Off back to the galley, please. Update: Some offers mentioned below are no longer available. Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. Whee! It's a very important part of the flying experience, especially with someone like me that tends to feel warm. If I ever need to fly to Canada from Europe, they will be on my radar. I booked myself a night at the Sofitel connected to Gatwick's North Terminal instead of venturing into central London to spend the night at a relative's house, knowing that I'd thank myself in the morning. One can "get US credit cards" to accelerate this process. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. Great! Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. Yep. Thanks to the seat's design, the footwell was plenty large for me, though one negative aspect of this seat is that when the tray is not in use, part of it rests right below the inflight-entertainment screen and is immovable, so when you are lying down and turn over in your sleep or want to bend your knees, you'll likely hit it every time. Seems like a great product. Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Fares look not cheap so not yet a bargain hunter option. I give up. Back in the day, Lufthansa was, for you, The Best Airline In The World. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. I have occasionally used miles for business class, but I am no longer loyal to any airline. The current welcome offer on this card is quite lucrative. Hello from London! WestJet business class signature cocktail & popcorn. Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. Westjet isn't comparable to SQ, QR Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. Dinner in under 2hrs is almost guaranteed. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. See terms and conditions. I was tired and the cabin crew was very quiet, even the way they walked. Food was wonderful and served to me around 90 mins after take-off. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the arguably unfairly high reputation. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. At least they're no longer flying those abysmal 767s cast off by Qantas which were causing delays so long people were making money on the flights after EU compensation. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. Tuesday, April 30 Hope WJ gets in with an alliance. The meals available are: Fabulous review - I loved the WestJet business class salt & pepper shaker as well as all the Canadiana displayed within the menus including the quintessential Canadian cocktail of the 'Bloody Caesar' that was created in WestJet's hub of Calgary. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. There just weren't all that many flicks that appealed to me, though I finally was able to find two to watch -- one during the first meal and one after my nap during the second meal. each option offers a different level of comfort and amenities. Wow, great to read a review of a brand new business class product. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. WestJet is a Canadian low-cost carrier. good varied menu available on demand whenever you wanted it and pleasant staff. Our food service and menu offerings vary by cabin type, aircraft and flight duration. Like really, really, really slow. WestJets business class soft product is spectacular. Stories of 3 to 4 hour services were not uncommon on the initial flights. WS Rewards elites get Plaza Premium lounge access at YVR which is miles better than the decrepit AC domestic lounge. Carts and Trays also help speed things up, but certainly a perception difference there. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. 3 p.m. I am waiting for WestJet do do a 36,000-ft poutine, just for fun. Hopefully over time the speed will improve significantly. It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. [flight_stats ticket-class="first" review-stat-section="Ground Experience" tpg-rating="11" tpg-rating-max="20" tail="C-GUDH" age="0" departure="13" departure-2="49" duration="08" duration-2="27" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. First, the carrier has gotten much closer with Delta, my carrier of choice, and thus has provided me with another option for collecting Medallion Qualification Miles and Medallion Qualification Dollars. Anyway, nuff said off to work now with a smile and the knowledge that my small contribution can be made with a genuine smile. Then to the left of the seat was a literature pocket. I know some people dont notice boarding music at all, but its something I always remember. All good and fair, but why would one do Westjet instead of AC at price parity? Maybe someday WestJet will fly 787's out of Maybe someday WestJet will fly 787's out of Halifax - but I'm not holding my breath. @Janet, what a nonsense! I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. Shortly before our descent I visited the lavatory, which was spotless. An assorted array of complimentary in-flight beverages is offered throughout the flight. Cost includes $12.95 plus applicable local sales tax. Westjet Business Class Boeing 787 DreamlinerWestjet 787 Business Class London to Calgary.Come and fly with me on the Westjet 787-9 Dreamliner in business cla. So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. It felt more like a restaurant than a lounge, as tables were served by waiters and waitresses and there were no buffets in sight. They're planning on launching a custom built lounge next year though. ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. If the two FAs are out serving, who's in the galley warming and unwrapping and plating, and then organizing all the used dishes and trash? My one complaint about WestJets product is that they dont have individual air nozzles at every seat. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. Find the right card for you. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Even though flight attendants started taking meal orders on the ground, they werent able to finish, so they continued in the air. Frequent travelers give the airline an average rating of 7.1/10.. I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). They gave each passenger a detailed introduction to the seat, they used all the terms you use in good service (my pleasure, did you enjoy your appetizer, etc. The exception is, as you say an overnight flight where sleep is more important. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. Stories of 3 to 4 hour services were not uncommon on the initial flights. Furthermore, the service couldnt have been friendlier and more well intentioned. The decor of the cabin looks economy, no PJ to offer? Theres a major catch, though, as Ill get into a bit below. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. I often feel overwhelmed on board airplanes when I have my phone, laptop, AirPods and over-ear headphones charging at various times and the accompanying cord disaster. 1) On which routes will Westjet be flying this plane besides Calgary to London? Flying to select destinations within Canada and Internationally. Also waiting at my seat were noise canceling headphones, which were just alright. 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