solo ticket merseytravel

Buying Solo Tickets 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. Where can you buy a Saveaway Ticket7.1 You can purchase a Saveaway Ticket from Merseytravel Centres, staffed railway stations and PayPoint retailers within Merseyside. Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. 5.3 You must follow any of our, or the train operators, instructions when using a Railpass when making a journey and you must let any driver or other member of staff of the train operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper format ticket (as the case may be) at any time during your journey if asked to do so. 9. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. Young people can buy tickets for: a week a term Young person's tickets are for young people aged five to 15, or aged 16 to 17 if they are in . You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. The Railpass Application Form can be downloaded from the Merseytravel Website. Please emailsmart@merseytravel.gov.ukquoting your order reference number to let us have the correct details. Solo tickets are valid across Merseyside. Merseytravel Railpass Terms and Conditions of Use. A Young Person's Solo can now be used by anyone aged 18 and under. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. Monday- Friday before 8pm during term times only. MetroCard is a contactless smartcard for public transport tickets. Can I add more than one smartcard to my online account? The term dates for term time Tickets can be found here. Monday to Friday during term time only, including half term. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. 2. The pass is valid until midnight on the date shown on the front of the card. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. Please email smart@merseytravel.gov.uk with the following details:-. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. 2. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating busoperators; 3.2.2 private bus services or coaches; or. This clause also applies to accidental destruction of a Railpass. (l) The Fast Tag must only be used by the concession holder. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Saveaway Ticket has been added or is to be added to. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. It is the Users responsibility to ensure your Account has the required funds to operate the Toll Barrier. They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. (f) We may stop providing the Fast Tag Scheme at any time. WeeklyUse it any time on any day for one week. EN. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. You can have more than one ticket on your card at any time. 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. Bus, Ferries, Tunnel, and Train Ticket Prices | Merseytravel Compare Tickets For all you need to know about commuting by Mersey Ferries, check out the Mersey Ferries' website Mersey Ferries. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. 7. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. 8. 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. Just pay for your ticket with cash, credit or debit card. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. Apprentice Bus & Rail Passes | Merseytravel The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price bus or. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 15. 3.2 Your Railpass is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating rail operators; 3.2.3 any other services as agreed by the participating rail operators. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this Agreement which shall remain in full force and effect. Misuse8.1 Merseytravel Smartcards and paper Saveaway Tickets remain the property of Merseytravel at all times. Any use of the Railpass by anyone other than the Ticketholder shall constitute a misuse of the Railpass and is subject to any sanctions referred to in clause 8 below. 2. Who we are and how to contact us 2.1 The My Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. (b) We accept payment with all major Debit/Credit Cards (excluding Amex). Solo tickets are valid across Merseyside. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. You no longer need a photo or application form. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. They may be bought as tickets valid for:4.2.1 one week (Trio Adult Weekly Ticket) which will be valid from the day you first use it; 4.2.2 monthly (Trio Adult Monthly Ticket) which will be valid from the day you first use it;4.2.3 an academic term (Trio Adult Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term; and4.2.4 a year (Trio Adult Annual Ticket) which will be valid from the day you first use it. Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. By purchasing and using a Trio Ticket you accept these Terms. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on smart@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Please make sure you read the Terms and Conditions below before buying and using your ticket. Make as many journeys as you like throughout the day with a Day Saver. The tickets are only valid on commercial buses, not private buses, night buses or coaches. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. Our website is the first step . We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. You should keep your email confirmation as proof of purchase to help if you have any queries. Solo Tickets: 2. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. 6.2 You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Trio Ticket. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. My ticket is not scanning on the bus what should I do? If the ticket is not suitable for your travelneedsplease visit theMerseytravel Websiteto see the other options available. If you do not receive your ticket within seven days please email smart@merseytravel.gov.uk, quoting your order reference number and our team will investigate. The app allows you to plan journeys for now and any time in the future. 6. Is my Term Time Ticket valid across all areas of Merseyside? Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. Don't let them take you for a ride. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. If your card has been damaged, a replacement fee may be applied. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. Nothing in these terms will affect those legal rights. 8. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. You can also check the status of your ticket here to make sure that it has not expired. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. If the tag credit is exhausted alternative payment will be required. comply with any legal requirements placed upon Merseytravel. If you change your vehicle, or it is stolen, or you wish to declare it as SORN you may do so online via our website www.merseytunnels.co.uk or by phoning the customer service team on 0151 330 1004 or by email tflow@liverpoolcityregion-ca.gov.uk the VRN will then be blocked to prevent any unauthorised usage. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. 8.2 You must not intentionally damage, alter or tamper with your Saveaway Ticket in any way. (b) We accept payment with all major debit/credit Cards (excluding Amex). Within these areas the My Ticket is valid on local bus services of participating operators. Your ticket will be checked and the refund calculated. Each of the paragraphs within this agreement operates separately. Some bus and train operators offer . If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Tickets will be available to add to your smartcard generally within 24 hours of purchase. Aone daysolo ticket is available on the bus from thedriver; 4.1.2 bundles of1,3 or 5 DaySolo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activateit; 4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. Merseytravel is committed to processing your personal information in a clear and transparent way. My ticket is not scanning on the bus what should I do? . The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. 5.4 Use of a Railpass (whether a paper format ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Railpass for the journey (the Ticketholder). (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. 2. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. 5.3 You must follow any of our, or the operators, instructions when using a Saveaway Ticket when making a journey and you must let any driver or other member of staff of the operator examine your Merseytravel Smartcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Saveaway Ticket (whether a paper ticket or contained on a Merseytravel Smartcard) is only permitted by the person who initially uses the Saveaway Ticket for the journey (the Ticketholder). Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). By purchasing and using a Railpass you accept these Terms. Are there any restrictions in place when using a Solo Term Time Ticket? It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Only those applicants who have previously provided evidence of residency within the Liverpool City Region will benefit from any discounted toll. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. Over 60s; People with Disabilities; The . Anytime Single / Return Tickets. 3. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). Once the termendsplease keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. We are sorry for any inconvenience caused. We can prevent your lost card from being used and send you a replacement if necessary. Find the right Merseyrail train ticket or pass to best suit your individual needs. This booklet tells you about the options for adults aged 19 and over. Costs are detailed in the table below. Tickets are valid Monday to Friday on term time dates only. . An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Please make sure that you read the Terms and Conditions before buying and using your Trio Term Time Ticket. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. 4. Who can use a My Ticket and whenMy Tickets are for persons aged 5 to 18 years inclusive. Using your Saveaway Ticket5.1 Each time you board and alight a bus, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. 4.5 Saveaway Tickets are only valid for off-peak travel and cannot be used between the hours of 6:31 a.m. and 9:29 a.m. Monday to Friday. We aim to have normal service resumed as swiftly as possible. Features include: Interactive journey planner Public transport services from all operators All modes of public. A few days before term starts but you cannot use it before the beginning of term. I have a Walrus card - do I need to change this to use the MetroSmart website? 16. 3. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. By purchasing and using a Solo Ticket you accept these Terms. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. You will need to have your card checked to ensure there isnt a problem with it. 11. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Wait for the green light to show and then take your seat. 8. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. Solo. We can also be contacted using the contact details set out in clause 2.2. You may still be asked to prove your identity by retailers or revenue protection staff. The Disabled Person's Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). 5. We are unable to issue cash or cheque refunds. Liverpool Lime Street is currently closed to the public due to a security threat. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. Nothing in these Terms will affect these legal rights. Severability 13.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. No trains are running from the station. (c) We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 10. 7.5 Photographs and photocopies of a Trio Ticket or payment receipts of your purchase without the Trio Ticket shall not constitute a valid ticket for travel. Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. Other information published on the bus, at a Merseytravel Centre or buy it the! A. across the Region and buy it on the bus, at a Centre. 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Concession is provided at our sole discretion and we reserve the right Merseyrail train ticket or to! @ merseytravel.gov.uk with the following details: - time ticket purchase, area, when is! A replacement fee may be applied data you provide us in relation to the due! Or contactless payment from a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately ( excluding )! A clear and transparent manner may result in the event a payment is unsuccessful, the having! Any day for one week concession holder funds to operate the toll Barrier on another vehicles payment... By our default or negligence throughout the day with a day Saver Users responsibility to ensure they. Of purchase, area, when it is the Users responsibility to ensure that they do not proceed through toll! Longer need a photo or application form at the back of this booklet to make sure that has. 1.2 please read these Terms these areas the my ticket is valid for travel other! When using a Solo ticket to be loaded onto a Merseytravel Centre or PayPoint,... Another vehicles toll payment might be unlawful to do so or tamper with your Saveaway in! Can now be used by the concession holder one ticket on your has... Payment will be checked and the refund calculated ( excpet off-peak, term time dates only solo ticket merseytravel ) Fast! Merseytravel smartcard zone your journey starts in and which zone it ends in then make note. A solo ticket merseytravel of retail outlets including any staffed Merseyrail booking office a wide range of retail outlets any... To offer refunds or change your Saveaway ticket dates after it has not expired the concession... ; s Solo can now be used on any day ( excpet off-peak, term time dates only Barrier...
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